Effective Date: 12.02.21
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We strive to provide you with exceptional products and outstanding customer service. This Shipping Policy outlines the terms and conditions related to the shipping of products ordered through our website or other sales channels. By placing an order, you agree to adhere to this policy.
- Order Processing:
1.1 Order Confirmation: Once you place an order, you will receive an order confirmation email containing the details of your purchase. Please review this information carefully and contact us immediately if any corrections are required.
1.2 Order Processing Time: We aim to process and prepare your order for shipment within 3-5 business days, although custom orders might take additional time. Please note that this does not include weekends or public holidays.
1.3 Order Changes and Cancellations: Changes or cancellations to your order may be possible if requested within 24 hours of placing the order. We will make every effort to accommodate your request but cannot guarantee modifications once the order has entered the shipping process.
- Shipping Methods:
2.1 Shipping Options: We offer various shipping methods. The available options will be presented to you during the checkout process, along with the associated costs and estimated delivery times.
2.2 Shipping Restrictions: Some products may be subject to specific shipping restrictions or regulations due to their nature, size, weight, or destination. We reserve the right to modify or refuse shipping methods based on these restrictions. If your order is affected, we will contact you to discuss alternative options.
- Shipping Costs:
3.1 Shipping Fees: Shipping fees are calculated based on the weight, dimensions, destination, and selected shipping method for your order. The applicable shipping charges will be displayed during the checkout process.
3.2 Taxes and Duties: For international shipments, additional taxes, customs duties, and import fees may apply. These charges are the responsibility of the recipient and are not included in the shipping fees paid at checkout. Please consult with the relevant authorities or customs office in your country to determine the applicable charges.
- Tracking and Delivery:
4.1 Shipment Tracking: Once your order has been shipped, we will provide you with a tracking number and instructions to track the progress of your package. You can use this information to monitor the delivery status on our website or the carrier's tracking portal.
4.2 Estimated Delivery Time: The estimated delivery time is provided based on the selected shipping method and the destination. Please note that these are estimates, and actual delivery times may vary due to unforeseen circumstances or carrier delays. We are not liable for any delays caused by third-party shipping providers.
4.3 Delivery Address: It is your responsibility to provide accurate and complete delivery information when placing an order. Please verify the shipping address before submitting your order. We are not responsible for packages delivered to incorrect or undeliverable addresses provided by the customer.
- Damaged or Lost Shipments:
5.1 Damaged Shipments: In the rare event that your package arrives damaged, please contact us immediately. We may request supporting documentation, such as photographs, to assess the situation and facilitate the resolution process. Please refer to our Returns and Refunds Policy for more information.
5.2 Lost Shipments: If your package is lost in transit, please notify us as soon as possible. We will work with the shipping carrier to initiate an investigation. Replacement products or refunds will be considered based on the outcome of the investigation.
- Changes to the Shipping Policy:
We reserve the right to modify or update this Shipping Policy at any time without prior notice. The revised policy will be effective upon posting on our website. We encourage you to review this policy periodically to stay informed about any changes.
If you have any questions or concerns regarding our Shipping Policy, please contact our customer service team for assistance. Thank you for choosing Kraftmir, and we appreciate your understanding and cooperation.